Frequently Asked Questions
We're here to help! Check out our FAQs for answers to common questions about engraving, custom orders, shipping, and delivery timelines.
Can you engrave or etch items that I already own?
No. We only engrave and personalize items purchased directly from our catalogs.
Do you offer same-day service?
No, we do not offer same-day service. If you need your order sooner than our standard production schedule, rush service may be available.
Do you create logos?
No. Customers must provide their own logo or artwork.
Is there a rush charge?
Yes. Rush charges apply to orders that need to be completed faster than our standard production timeline. The fee varies depending on how quickly the order is needed.
What is your turnaround time?
Our standard production time is 10 business days plus shipping.
Can I receive an order quicker than the standard production time (two weeks)?
We have the ability to produce orders more quickly than our standard production time, however there could be an additional rush charge on the order as well as possible expedited shipping.
Is what is shown in the catalog all you have?
We have the ability to source many more items than what is shown in the catalog. We also have the ability to create custom pieces; please feel free to ask if you have a need for an item that is not shown in the catalog.