F.A.Q.
Q: What is your turnaround time?
A: Our standard production time is 10 business days plus shipping.
Q: Can I receive an order quicker than the standard production time?
A: We have the ability to produce orders more quickly than our standard production time, however there could be an additional rush charge on the order as well as possible expedited shipping.
Q: How much is the rush charge?
A: The rush charge is 10% of the Order Cost with a minimum of $25.00 and a Maximum of $250.00
Q: What is a Template Charge?
A Template Charge is a $60.00 one time fee that allows us to set up your custom logo to be engraved or etched on all of your item selections.
Q: Can I email my order details?
A: Yes, we would prefer to receive engraving instructions via email to ensure engraving/etching accuracy. We do also take orders via fax and over the phone.
Q: What is 2 Sided Etching?
A: 2 Sided Etching is when we etch on two panels of our crystal and glass items where applicable. There is an additional $8.00 charge per piece for the second panel.
Q: Is what is shown in the catalog all you have?
A: We have the ability to source many more items than what is shown in the catalog. We also have the ability to create custom pieces; please feel free to ask if you have a need for an item that is not shown in the catalog.
Q: Is the order confirmation the same as the invoice?
A: No. The order confirmation is sent before our production process begins. This shows your item and engraving cost and gives you a chance to review the text that is going to be engraved/etched on your items. A final invoice will be sent once the order has been shipped to you. The final invoice will include shipping costs.
Q: Is there a charge to send a sample?
A: Yes however, once the sample is returned to us in the same packaging and in saleable condition we will issue a credit for that sample. You would just have to pay the shipping charges.
We Are Proud to be Renowned For:
Wide variety of inventory to meet any budget
In-house state of the art engraving & etching facility
Rush services available on qualified orders
Direct contact with our customer service specialists
