[et_pb_section fb_built=”1″ fullwidth=”on” custom_padding_last_edited=”on|desktop” admin_label=”FAQ Page Header” _builder_version=”4.7.1″ background_color=”#ffffff” custom_padding_tablet=”0px|0|0px|0||” custom_padding_phone=”” hover_enabled=”0″ da_disable_devices=”off|off|off” collapsed=”on” custom_margin_last_edited=”on|phone” custom_margin=”30px||||false|false” sticky_enabled=”0″ custom_margin_tablet=”0px||||false|false” custom_margin_phone=”0px||||false|false” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on”][et_pb_fullwidth_header title=”F.A.Q.” text_orientation=”center” _builder_version=”4.6.6″ title_font=”Lora|700||on|||||” title_font_size=”50px” background_color=”rgba(255, 255, 255, 0)” background_image=”https:\/\/prizepossessions.com\/wp-content\/uploads\/2020\/02\/about-us-background-image.png” background_position=”top_center” max_width_tablet=”50px” title_font_size_tablet=”” title_font_size_phone=”40px” title_font_size_last_edited=”on|desktop” custom_css_main_element=”padding:10vh 0;” button_one_text_size__hover_enabled=”off” button_two_text_size__hover_enabled=”off” button_one_text_color__hover_enabled=”off” button_two_text_color__hover_enabled=”off” button_one_border_width__hover_enabled=”off” button_two_border_width__hover_enabled=”off” button_one_border_color__hover_enabled=”off” button_two_border_color__hover_enabled=”off” button_one_border_radius__hover_enabled=”off” button_two_border_radius__hover_enabled=”off” button_one_letter_spacing__hover_enabled=”off” button_two_letter_spacing__hover_enabled=”off” button_one_bg_color__hover_enabled=”off” button_two_bg_color__hover_enabled=”off”][\/et_pb_fullwidth_header][\/et_pb_section][et_pb_section fb_built=”1″ custom_padding_last_edited=”on|desktop” admin_label=”F.A.Q. Accordion” _builder_version=”3.22″ background_color=”#ffffff” custom_padding=”0px|||||” custom_padding_tablet=”0px|0|50px|0||” custom_padding_phone=”” da_disable_devices=”off|off|off” collapsed=”on” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on”][et_pb_row _builder_version=”4.2.2″][et_pb_column type=”4_4″ _builder_version=”4.2.2″][et_pb_text _builder_version=”4.2.2″ link_text_color_tablet=”” link_text_color_phone=”” link_text_color_last_edited=”on|desktop” link_text_color__hover_enabled=”on|hover” link_text_color__hover=”#828282″]<\/p>\n
Home<\/a> \/ About Us<\/a> \/ FAQs<\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ _builder_version=”4.2.2″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” custom_padding=”2px||100px||false|false”][et_pb_column type=”1_2″ _builder_version=”4.2.2″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_accordion open_toggle_text_color=”#0e2157″ icon_color=”#0e2157″ _builder_version=”4.6.6″ body_font_size=”16px” custom_padding=”||||false|false” custom_css_toggle_title=”font-size:22px!important;” use_border_color=”off” border_color=”#ffffff” border_style=”solid”][et_pb_accordion_item title=”Q: What is your turnaround time?” open=”on” _builder_version=”4.2.2″ custom_padding=”||||false|false” toggle_font=”|||on|||||” toggle_font_size=”18px”]<\/p>\n A: Our standard production time is 10 business days plus shipping.<\/span><\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=” Q: Can I receive an order quicker than the standard production time?” _builder_version=”4.2.2″ custom_padding=”||||false|false” toggle_font=”|||on|||||” toggle_font_size=”18px” open=”off”]<\/p>\n A:\u00a0<\/span><\/span>We have the ability to produce orders more quickly than our standard production time, however there could be an additional rush charge on the order as well as possible expedited shipping<\/span>.<\/span><\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”Q: How much is the rush charge?” _builder_version=”4.2.2″ custom_padding=”||||false|false” toggle_font=”|||on|||||” toggle_font_size=”18px” open=”off”]<\/p>\n A: The rush charge is 10% of the Order Cost with a minimum of $25.00 and a Maximum of $250.00<\/span><\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”Q: What is a Template Charge?” _builder_version=”4.2.2″ custom_padding=”||||false|false” toggle_font=”|||on|||||” toggle_font_size=”18px” open=”off”]<\/p>\n A Template Charge is a $60.00 one time fee that allows us to set up your custom logo to be engraved or etched on all of your item selections.<\/span><\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”Q: Can I email my order details?” _builder_version=”4.2.2″ custom_padding=”||||false|false” toggle_font=”|||on|||||” toggle_font_size=”18px” open=”off”]<\/p>\n A: Yes, we would prefer to receive engraving instructions via email to ensure engraving\/etching accuracy. We do also \u00a0take orders via fax and over the phone.<\/span><\/p>\n [\/et_pb_accordion_item][\/et_pb_accordion][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_accordion open_toggle_text_color=”#0e2157″ icon_color=”#0e2157″ _builder_version=”4.6.6″ body_font_size=”16px” custom_css_toggle_title=”font-size:22px!important;” use_border_color=”off” border_color=”#ffffff” border_style=”solid”][et_pb_accordion_item title=”Q: What is 2 Sided Etching?” open=”on” _builder_version=”4.2.2″ custom_padding=”||||false|false” toggle_font=”|||on|||||” toggle_font_size=”18px”]<\/p>\n A: 2 Sided Etching is when we etch on two panels of our crystal and glass items where applicable. There is an additional $8.00 charge per piece for the second panel.<\/span><\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”Q: Is what is shown in the catalog all you have?” _builder_version=”4.2.2″ custom_padding=”||||false|false” toggle_font=”|||on|||||” toggle_font_size=”18px” open=”off”]<\/p>\n A: We have the ability to source many more items than what is shown in the catalog. We also have the ability to create custom pieces; please feel free to ask if you have a need for an item that is not shown in the catalog.<\/span><\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”Q: Is the order confirmation the same as the invoice?” _builder_version=”4.2.2″ custom_padding=”||||false|false” toggle_font=”|||on|||||” toggle_font_size=”18px” open=”off”]<\/p>\n A: No. The order confirmation is sent before our production process begins. This shows your item and engraving cost and gives you a chance to review the text that is going to be engraved\/etched on your items. A final invoice will be sent once the order has been shipped to you. The final invoice will include shipping costs.<\/span><\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”Q: Is there a charge to send a sample?” _builder_version=”4.2.2″ custom_padding=”||||false|false” toggle_font=”|||on|||||” toggle_font_size=”18px” open=”off”]<\/p>\n A: Yes however, once the sample is returned to us in the same packaging and in saleable condition we will issue a credit for that sample. You would just have to pay the shipping charges.<\/span><\/p>\n [\/et_pb_accordion_item][\/et_pb_accordion][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ custom_padding_last_edited=”on|desktop” admin_label=”Footer Features” _builder_version=”4.2.2″ background_color=”#ffffff” custom_padding=”1px||40px|||” custom_padding_tablet=”50px|0|50px|0″ custom_padding_phone=”” custom_css_main_element=”border-bottom: 1px solid #999;” da_disable_devices=”off|off|off” box_shadow_style=”preset1″ global_module=”1696″ locked=”off” collapsed=”on” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on”][et_pb_row _builder_version=”4.6.6″ custom_padding=”25px||||false|false”][et_pb_column type=”4_4″ _builder_version=”4.2.2″][et_pb_text _builder_version=”4.2.2″ text_font=”||||||||” text_text_color=”#0e2157″ text_font_size=”40px” text_line_height=”1.3em” header_font=”||||||||” custom_margin=”||-4px|||” animation_style=”slide” animation_direction=”left” animation_intensity_slide=”5%” text_font_size_tablet=”” text_font_size_phone=”35px” text_font_size_last_edited=”on|phone”]<\/p>\n We Are Proud to be Renowned For:<\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_4,1_4,1_4,1_4″ use_custom_gutter=”on” make_equal=”on” column_padding_mobile=”on” _builder_version=”4.6.6″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” width=”90%” max_width=”90%” module_alignment=”center” custom_margin=”||25px||false|false” custom_padding=”0px||15px||false|false” z_index_tablet=”500″ box_shadow_horizontal_tablet=”0px” box_shadow_vertical_tablet=”0px” box_shadow_blur_tablet=”40px” box_shadow_spread_tablet=”0px”][et_pb_column type=”1_4″ _builder_version=”4.2.2″ background_position=”top_left” custom_padding=”|||” custom_padding__hover=”|||”][et_pb_blurb use_icon=”on” font_icon=”%%155%%” icon_color=”#61A5A3″ use_circle=”on” circle_color=”rgba(0,0,0,0)” use_circle_border=”on” circle_border_color=”rgba(0,0,0,0)” icon_placement=”left” use_icon_font_size=”on” icon_font_size=”30px” _builder_version=”4.2.2″ body_text_color=”#0e2157″ body_font_size=”15px” background_size=”initial” background_position=”top_left” background_repeat=”repeat” module_alignment=”center” animation_style=”slide” animation_direction=”left” animation_intensity_slide=”5%” animation=”left” use_border_color=”off” border_color=”#ffffff” border_style=”solid” circle_border_color__hover_enabled=”on|hover” circle_border_color__hover=”#61A5A3″ circle_color__hover=”rgba(0,0,0,0)” circle_color__hover_enabled=”on|desktop”]<\/p>\n Wide variety of inventory to meet any budget<\/p>\n [\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”3.0.47″ background_position=”top_left” custom_padding=”|||” custom_padding__hover=”|||”][et_pb_blurb use_icon=”on” font_icon=”%%75%%” icon_color=”#61A5A3″ use_circle=”on” circle_color=”rgba(0,0,0,0)” use_circle_border=”on” circle_border_color=”rgba(0,0,0,0)” icon_placement=”left” use_icon_font_size=”on” icon_font_size=”30px” _builder_version=”4.2.2″ body_text_color=”#0e2157″ body_font_size=”15px” background_size=”initial” background_position=”top_left” background_repeat=”repeat” module_alignment=”center” animation_style=”slide” animation_direction=”left” animation_delay=”100ms” animation_intensity_slide=”5%” animation=”left” use_border_color=”off” border_color=”#ffffff” border_style=”solid” circle_color__hover_enabled=”on|desktop” circle_color__hover=”rgba(0,0,0,0)” circle_border_color__hover_enabled=”on|hover” circle_border_color__hover=”#61A5A3″]<\/p>\n In-house state of the art engraving and etching facility<\/p>\n [\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”3.0.47″ background_position=”top_left” custom_padding=”|||” custom_padding__hover=”|||”][et_pb_blurb use_icon=”on” font_icon=”%%102%%” icon_color=”#61A5A3″ use_circle=”on” circle_color=”rgba(0,0,0,0)” use_circle_border=”on” circle_border_color=”rgba(0,0,0,0)” icon_placement=”left” use_icon_font_size=”on” icon_font_size=”30px” circle_border_color_tablet=”” circle_border_color_phone=”” circle_border_color_last_edited=”on|desktop” _builder_version=”4.6.6″ body_text_color=”#0e2157″ body_font_size=”15px” animation_style=”slide” animation_direction=”left” animation_delay=”200ms” animation_intensity_slide=”5%” animation=”left” use_border_color=”off” border_color=”#ffffff” border_style=”solid” circle_border_color__hover=”#61A5A3″ circle_border_color__hover_enabled=”on|desktop”]<\/p>\n Rush services available on qualified orders<\/p>\n [\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”3.0.47″ background_position=”top_left” custom_padding=”|||” custom_padding__hover=”|||”][et_pb_blurb use_icon=”on” font_icon=”%%141%%” icon_color=”#61A5A3″ use_circle=”on” circle_color=”rgba(0,0,0,0)” use_circle_border=”on” circle_border_color=”rgba(0,0,0,0)” icon_placement=”left” use_icon_font_size=”on” icon_font_size=”30px” circle_border_color_tablet=”” circle_border_color_phone=”” circle_border_color_last_edited=”on|desktop” _builder_version=”4.2.2″ body_text_color=”#0e2157″ body_font_size=”15px” animation_style=”slide” animation_direction=”left” animation_delay=”300ms” animation_intensity_slide=”5%” animation=”left” use_border_color=”off” circle_border_color__hover=”#61A5A3″ circle_border_color__hover_enabled=”on|desktop”]<\/p>\n Direct one on one contact with our customer service specialists<\/p>\n [\/et_pb_blurb][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":" F.A.Q. Home \/ About Us \/ FAQs Q: What is your turnaround time? A: Our standard production time is 10 business days plus shipping. Q: […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","ngg_post_thumbnail":0,"footnotes":""},"yoast_head":"\n